Frequently asked questions
Is the Z11 Pro Max BT1 the same as the Formuler Z11 Pro Max?
Yes. The BT1 Edition is the Formuler Z11 Pro Max bundled with the GTV-BT1 Bluetooth voice remote instead of a standard infrared remote. The box itself is the same: Realtek RTD1319C, 4 GB RAM, 32 GB storage, Wi-Fi 6, Gigabit Ethernet, Android 11 with MYTVOnline 3.
Is the Formuler Z11 Pro Max available in Canada?
Yes. Formuler.vip is the authorized Formuler distributor for Canada and the USA. The Z11 Pro Max BT1 ships brand-new from Ottawa, Ontario with a Canadian/US power adapter, free shipping across both countries and the full 2-year manufacturer warranty.
How is the Z11 Pro Max different from the Z12 Ultra?
The Z12 Ultra adds Dolby Vision, Wi-Fi 6E, 128 GB storage, Android 12 and the backlit BT3 remote. The Z11 Pro Max BT1 keeps 4K HDR10+, Wi-Fi 6, Gigabit Ethernet and a voice remote at a lower price, which makes it the value pick if you do not need Dolby Vision.
How do I reset the Formuler Z11 Pro Max?
Back up MYTVOnline first (MYTVOnline 3 > Settings > Backup), then go to Settings > Device Preferences > Reset > Factory data reset. The box restarts to the first-run setup and you can restore your portals from the backup.
How do I clear the cache on the Z11 Pro Max?
Go to Settings > Apps, select the app (for example MYTVOnline 3), and choose Clear cache. This removes temporary files without deleting your portals, playlists or recordings. Clearing cache is the first thing to try when an app freezes or channels stop loading.
What are the best settings for the Formuler Z11 Pro Max?
Set the display resolution to Auto or your TV's native 4K, turn on automatic frame-rate switching so 24p movies play smoothly, use HDMI 2.0 cables, and connect by Gigabit Ethernet instead of Wi-Fi whenever possible. In MYTVOnline 3, enable the hardware decoder for live TV.
Common Formuler Z11 Pro Max problems and how to fix them
No picture or a black screen: use an HDMI 2.0 cable and set the resolution to Auto. Buffering: switch to Ethernet or a 5 GHz network and check your IPTV provider's status. Remote not responding: replace the batteries and re-pair the BT1 remote under Settings > Remotes & Accessories. Persistent app issues: clear the app cache, then factory reset as a last resort.
Do you ship the Formuler Z11 Pro Max BT1 to Canada and the USA?
Yes. Shipping is free for Canadian and US customers, and US orders of 20 units or fewer are delivered duty-paid (we cover import duties and brokerage). The price you see is the price you pay.
What's the warranty?
Full 2-year manufacturer warranty for Canadian and US customers through our authorized distributor network, serviced from Ottawa, Ontario.
